Orders will be delivered in 3-5 working days.
Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day.

During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further.

Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.

FLAT Shipping 200 PKR + FBR POS Fee 1 PKR will be charged on order within Pakistan. We offer free delivery for orders over 4000 PKR

The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper

For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 2 confirmation calls., if left unattended your order will be cancelled. Orders can be cancelled upon customer's request any time before they are processed, Genie may cancel orders for any reasons which may include: Out of stock items, incorrect mobile number or technical errors.

All products purchased from Genie.pk can be exchanged within 14 days of purchase only if:-

• The item(s) is faulty, damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 14 days of delivery by writing to our instagram @genie.pakistan, in case you want to raise a dispute. At Genie Pakistan, we look at each dispute on a case-by-case basis and try to be fair to both parties.

Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to send photographic evidence of the defective item at @genie.pakistan on Instagram, within 14 days of purchase before any claims can be processed.

We have no policy for refund, only requests for exchanges are accepted

We have categories and specified names for each of our styles. You can search the title on our website or keep updated with our instagram genie.pakistan for restock updates.

On product pages you can find a size chart under the color bubbles. We encourage you to check out "Size chart" section. If you are nevertheless still having doubts, contact our Customer Service on instagram at genie.pakistan

We offer the following payment methods: COD, VISA, and MasterCard

Your card may have been declined for one of the following reasons:

• The card may be expired: check that your card is not past its expiry date.
• You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
• You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorize the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled.

Discount codes are entered just before completing payment and finalizing the order.

When you are at the payment stage, enter the code we sent you in the "Discount Code" field under the order summary tab and click Apply. You will then be able to see the discount reflected in the final purchase amount.

Don't forget that promotional codes have expiry dates, they are valid exclusively for one use on the online store

You have to manually apply the code before checking out to get the discount. Once you enter the code in the field "Discount code" and click on Apply only then you will see the discount reflected in the final purchase amount. If you fail to enter the discount code, Genie will not be responsible for it.

There will be no return and exchange on sale articles.

We announce our sales on the home page of our website and through social media.